Troubleshooting
| Problem | What to try |
|---|---|
| A track I imported is missing | Check Settings → Processing. Check your filter. Open Review for files that failed or were hidden. |
| Statistics don't match the map | Check your filter. Some tracks may be hidden from statistics in Review, or lack time or elevation data. |
| A photo or video is missing | Run Settings → Maintenance → Rescan Media. Check the photo's date and whether All media or Track related is selected. Zoom out on the map. |
| A photo is in the wrong place | Check the camera time and correct it, or set the location. |
| Heart rate is missing | Google Health history may still be loading. Heart rate needs a track with timestamps. |
| Replay is greyed out | Replay needs a track with timestamps and no big gaps. |
| Route planning doesn't finish | Routing data may still be downloading. Check Settings → Processing. |
| The map shows old data | Click the data indicator and choose Reload. |
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Ask for help
Note what you did, the error you saw, and the app version. Settings → System information → Copy all versions copies the version details. Don't share personal files or passwords.
For server problems, see administrator troubleshooting.